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4.3.1

Continue to address population growth and demographic changes through the Emergency Medical Services (EMS) Master Plan.

greenstatus Final update (September 2014)
The Region of Waterloo is required to produce a Response Time Performance Plan (RTPP) as well as report on performance targets to the Ministry of Health and Long term care. The Region partnered with the University of Waterloo for data modeling, and has also relied on data and guidance from the Ministry of Health and Long Term Care in the development of a RTPP. As a result of the work and recommendations of the Response Time Working Group, the 2015 Response Time Performance Plan was approved by Council in August, 2014.

Regular Emergency Medical Services (EMS) Quarterly Performance reporting is in place, and key performance measures will address how effective and efficient a program is at meeting specific objectives, priorities, and legislated mandates. The focus of this work is on quality and performance, with measurement being a means to provide information to help make decisions and better manage operations. Monitoring of these indicators over time will allow Region of Waterloo EMS to identify patterns and address the challenges that arise.

Regular reports on Consolidated Dispatch are reported to Council, and the implementation of community-based Automated Emergency Defibrillators and training is ongoing.

Region of Waterloo EMS successfully met the requirements of the mandated Certification Review program and has been issued an Operating Certificate as a licensed ambulance service for 3 years beginning in 2013, with actions underway to ensure continual readiness for a 2016 Certification visit. Plans are underway to initiate a Master Plan update in 2015.

EMS response times have improved over the past several years. The new RTPP has been approved by Council and will take affect in January 2015. The following is our old 90th Percentile Response times since 2010:

  • 2010: 12 Mins 12 Secs
  • 2011: 12 Mins 17 Secs
  • 2012: 11 Mins 54 Secs
  • 2013: 11 Mins 08 Secs

As can been seen, the 90th Percentile dropped considerably in 2013 (46 seconds) This can be attributed to additional resources being added to the fleet and well as better management of offload delays and resource.

Progress Update (September 2013)

Emergency Medical Services is currently in the seventh year of a 25 year plan dependent on Council approval each budget cycle for improvement. The plan is reviewed regularly through reports to Community Services Committee, including the results of the first year of the new response time standards.  

Progress Update (January 2013)

Emergency Medical Services (EMS) is currently in the fifth year of a 25 year plan with staffing increases dependent on Council approval each budget cycle.  The plan is reviewed regularly through our System Performance reports to the Community Services Committee and a new Response Time Performance Plan was approved by Council in October.  Year-to-date (Jan-Oct), the Region-wide emergency response time is 12 minutes 09 seconds or less 90% of the time, a reduction of 15 seconds over the 2011 value.  

 Progress Indicators

  • Emergency Response Time Standard approved by Council
  • 90% of emergency calls serviced within the Response Time Standard
  • A minimum of one member of every household trained in life saving CPR

Related Links

 

greenindicator   Strong progress achieved   2011-2014 Strategic Plan (PDF)
yellowindicator   Moderate progress achieved   2011-2014 Strategic Plan (RTF)
redindicator   Progress needed   2011-2014 Strategic Plan (Flash)