headerimage Home

Text Size
environmentalsustainability growthmanagement sustainabletransportation healthycommunities serviceexcellence

5.3.2

Further integrate performance measurement into Regional programs.

greenstatusFinal update (September 2014)
The Region is an active member of the Ontario Municipal CAO's Benchmarking Initiative (OMBI).  OMBI is a partnership project that promotes service excellence in municipal government by acting as a catalyst for the sharing of performance statistics and adoption of better business practices.  The Region also participates in the Provincially mandated, Municipal Performance Measurement Program (MPMP).  These service measures cover a select set of services including Police, Roads, Water, Wastewater, Solid Waste and Libraries. Performance measures are part of the Budget Issue paper process, allowing the users to link desired outcomes to funding requests.

Progress Update (September 2013)

The Region is working to improve Finance target and goal setting by introducing measurable service standards. The introduction of performance measures will be a reference point of how well things are being done and how areas improve over time. Performance measures are part of the Budget Issue paper process now, allowing the users to link desired outcomes to funding requests. This project will also facilitate roll-out to other areas at the Region, with the Finance Department as an example. Encouraging other areas to use performance measures.

Progress Update (January 2013)

The Region will improve finance target and goal setting by introducing measurable service standards which will be a reference point of how well things are being done and how work areas could improve over time.

Performance measures are part of the Budget Issue paper process, allowing users to link desired outcomes to funding requests.

Progress Indicators

  • The number of performance measurement indicators that have improved from the previous year.
  • Have department set targets for improvement and meet or exceed the goals.

Related Links

 

greenindicator   Strong progress achieved   2011-2014 Strategic Plan (PDF)
yellowindicator   Moderate progress achieved   2011-2014 Strategic Plan (RTF)
redindicator   Progress needed   2011-2014 Strategic Plan (Flash)