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5.6.3

Explore opportunities for partnerships with area municipalities in order to improve services. 

greenstatusFinal update (September 2014)
The Region continues to explore partnership opportunities with the Area Municipalities on an ongoing basis. Specific examples in include the following:

  • The Region and City of Kitchener have developed a call center partnership involving the Region co-locating the new Service First call center with the City's existing call center, and Kitchener potentially using the new citizen relationship management (CRM) software recently acquired by the Region.
  • The Region and area municipalities are working together to improve Economic Development Services. 
  • The Region and City of Cambridge are working together to accelerate the development of the East Side employment lands.
  • The region and Area Municipalities developed a common “Service Listing” for use on all Regional / Municipal websites.
  • The Region and Area Municipalities are exploring the potential to collaborate on research and information gathering to support upcoming strategic planning processes.

Progress Update (September 2013)

The Region continues to explore partnership opportunities with the Area Municipalities on an ongoing basis. 

  • The City of kitchener is close to approving an agreement with the Region to partner on their citizen relationship management (CRM) software.

Progress Update (January 2013)

The Region continues to explore partnership opportunities with area municipalities on an ongoing basis. Specific examples in 2011 and 2012 include the following:

  • The Region and City of Kitchener have developed a call centre partnership. The partnership involves the Region co-locating the new Service First Call Centre with the City's existing call centre. The City of Kitchener is also exploring the option of using the new citizen relationship management (CRM) software recently acquired by the Region.

Progress Indicators

  • Service co-ordination opportunities identified and implemented

 

greenindicator   Strong progress achieved   2011-2014 Strategic Plan (PDF)
yellowindicator   Moderate progress achieved   2011-2014 Strategic Plan (RTF)
redindicator   Progress needed   2011-2014 Strategic Plan (Flash)